We now live in a world where almost everyone has access to almost everything. The one thing you can differentiate, one area where you can truly influence is through your customer experience and service. Every single point where a customer comes into contact with your business is an opportunity to delight or lose them.
- Customer service – How do your customers interact with your employees?
- Customer experience – Is it easy and comfortable for the customer to do business with you or is it a source of pain for them?
- Website – Is your customer enjoying their experience on your website? Is this converting into sales?
- What happens for customers when things go wrong? Is it left to chance or is this process managed?
Margaret’s experience could help you identify weak spots and tighten up your Customer Service so you delight, not disappoint.